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CITIZEN'S CHARTER OF SADHARAN BIMA CORPORATION


CITIZEN'S CHARTER

Vision: To be a world-class insurance & reinsurance organization in Bangladesh.

Mission :

1. To become the premier organization in Bangladesh for all insurance and reinsurance needs and to provide quality services at affordable cost.
2. To be the Insurer of the first choice in Bangladesh by offering top class security, comprehensive, efficient services and professional conduct of business.

Service Standards :

1
Issuance of Insurance Policy (Tariff -Business): Within 24 hours from the receipt of Premium.
2
Issuance of Insurance Policy/Cover -Note/Certificate (Non-tariff Business): Within 24 hours after getting proper documents & premium from the insured.
3
Specialized Underwriting:
Executed yearly according to the demand of the insurer.
4
Renewal of Reinsurance Treaties with- the Private Companies: Executed on yearly basis as per requirements of the Private Insurance Companies.
5
Overseas Reinsurance: Executed on yearly basis as per SBC’s reinsurance requirements.
6
Underwriting of Large (Specialized) -risks (Non-Tariff items): Immediately on getting the proposal from the insured.
7
Settlement of Claims: Within 90 days after receiving all relevant documents from the insured/claimant, if no complexities arises.
8
Renewal of Surveyor’s License: Within 48 hours after receiving the registration certificate from the office of the Chief Controller of Insurance.
9
Car Parking Facilities: (a) Daily Facilities: On the spot/within 2 minutes (From 8.00 AM to 10.00 PM except holidays).
    (b) Monthly Facilities: Monthly arrangements of car-parking could be provided within 24 hours on subject to availability of space.
     

 

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